Posts from the Customer Service category

Acoustical Realities of Modular Office Design


People spend approximately 20% of their lives in a work environment. That doesn’t sound too terribly bad, until you do the math and figure out it’s close to 100,000 hours (40 hrs/wk, 52 wks/yr, for 45 years or so). That is a LOT of time staring at gray/beige (greige?) cubicle walls. As companies financially expand…


5-Year Warranties Protect Good Units From Bad Things


Most commercial audio equipment designers and manufacturers don’t have this. It makes sense that Biamp would though, because we do things a little differently here. What are we talking about? Our 5-year equipment warranty, of course. Every company wants to differentiate themselves from their competitors in some way. Some companies go with mascots, catchy jingles,…


Leading Causes of Biamp Equipment Failure


Even though our products are very reliable (they come with a five-year warranty), the reality is that all gear occasionally fails in the field. Shocking, huh? Although we’d like to say we’ve seen it all, we still get surprised once in a while. We’ve received units from desert environments that were full of sand, and…


In a word…Service


For those of you who may have enough years behind you to remember, there once was a time in the not-so-distant past when things were made to last; if a thing you bought broke, it could be fixed rather than thrown away; and a thing would not be considered old or obsolete upon the introduction…


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