Posts from the Customer Service category

Introducing Our Professional Services Pilot Program


Biamp has some of the greatest applications engineers in the world. So, we thought, “Hey, why don’t we expand the reach of their super smarts by sending them into the field, on-site to our customers’ installations?” That’s exactly what we did. Biamp is proud to introduce a new suite of paid professional services in a…


Acoustical Realities of Modular Office Design


People spend approximately 20% of their lives in a work environment. That doesn’t sound too terribly bad, until you do the math and figure out it’s close to 100,000 hours (40 hrs/wk, 52 wks/yr, for 45 years or so). That is a LOT of time staring at gray/beige (greige?) cubicle walls. As companies financially expand…


5-Year Warranties Protect Good Units From Bad Things


Most commercial audio equipment designers and manufacturers don’t have this. It makes sense that Biamp would though, because we do things a little differently here. What are we talking about? Our 5-year equipment warranty, of course. Every company wants to differentiate themselves from their competitors in some way. Some companies go with mascots, catchy jingles,…


Leading Causes of Biamp Equipment Failure


Even though our products are very reliable (they come with a five-year warranty), the reality is that all gear occasionally fails in the field. Shocking, huh? Although we’d like to say we’ve seen it all, we still get surprised once in a while. We’ve received units from desert environments that were full of sand, and…


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