Call centers are a critical customer touchpoint, but they can also be challenging work environments. With numerous agents working in close proximity, background conversations and noise can be disruptive. Distractions lead to errors, reduced productivity, and frustration for both customers and agents. Implementing sound masking, which emits a gentle background sound that reduces speech intelligibility,…
We are excited to share the news that our Voltera A Series 600-watt amplifiers have achieved Energy Star certification, an important milestone in our commitment to environmental responsibility. A result of rigorous testing and adherence to stringent energy efficiency guidelines, the Energy Star certification ensures that these amplifiers consume less power without compromising on their…
Creating an inviting atmosphere is important for every retail or hospitality business to attract and retain customers. The right audiovisual (AV) system greatly enhances customers’ experiences in such establishments, yet many small businesses are unaware of the major differences between consumer electronics and professional AV solutions. Consumer products from big-box stores may seem like money…
Last week the Biamp team converged on its new office space in the Boston metro area along with customers and partners to host an official grand opening and ribbon-cutting ceremony at 800 District Ave., Suite 310, Burlington, Mass. The event began with opening remarks from CEO and Co-Chairman Rashid Skaf to a packed crowd. Skaf…
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