Posts from the Cambridge Qt X sound masking category



Sound Masking Solutions for Call Centers: Improving Customer Support and Agent Performance


Call centers are a critical customer touchpoint, but they can also be challenging work environments. With numerous agents working in close proximity, background conversations and noise can be disruptive. Distractions lead to errors, reduced productivity, and frustration for both customers and agents. Implementing sound masking, which emits a gentle background sound that reduces speech intelligibility,…



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