Meet Your New Online Biamp Tech Support Knowledgebase: Cornerstone

In addition to our telephone support and on-site professional services, Biamp has done one more thing to bring you, our customers and partners, the technical support and information you want. It’s called Cornerstone. Cornerstone: Biamp Technical Support Online Cornerstone is an online technical support knowledgebase that provides convenient access to Biamp product and technical information. More than just the usual data sheets and user manuals, the site contains many articles that deal with common troubleshooting situations. The purpose of Cornerstone is to provide Biamp customers with the information they need anytime, anywhere. Cornerstone is available 24/7, providing access to relevant information about Biamp products and equipment in a single, highly…

What Does Productivity Sound Like?

Reposted here from the original article by Biamp Systems Executive VP of Marketing, Graeme Harrison, on Wired Innovation Insights on August 21, 2013. In recent decades, companies and office workers have embraced a new type of work environment known as the open office, replacing the once dreaded and antiquated cubicle city. Currently, the open office is the most common design for new and retrofitted workspaces across America today, with an estimated 70% of employees operating in this work environment. These types of offices are the modus operandi for most organizations due to the assumed benefits of more transparent communication, real-time collaboration and as a result, improved workplace efficiency and productivity.…

Anatomy of a Cable – Optical Fiber

Fiber optic communications traces its roots back to Alexander Graham Bell. In 1880, he created the Photophone, which allowed for the transmission of sound on a beam of light. That same year, Bell conducted the world’s first wireless telephone transmission over a distance of 200 meters. There’s a lot of emphasis in the government sector of the AV industry on using optical fiber due to its ability to prevent, or at least deter, security intrusions. Optical fiber also eliminates some other problems inherent in twisted-pair cable, such as near-end crosstalk (NEXT) and electromagnetic interference (EMI). While fiber optic cable itself is cheaper than an equivalent length of copper cable, fiber…

Why a Great Distributor Makes a Great Partner

I don’t think there’s another region in the world where there’s such a diverse range of cultures as in the Asia Pacific region (APAC). In order to address each market with its various unique aspects, we work through distributors. As Biamp’s Regional Sales Director for APAC, I can attest to the value and importance of our distributor-partners in the region. The Value of a Great Distributor At Biamp, we rely on our distributors to be an extension/representative of Biamp to their integrator-customers. Aside from bridging language barriers when they exist, there is a very long list of jobs a distributor performs on our behalf. Here are a few: Organizing importing…

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