Acoustical Realities of Modular Office Design

People spend approximately 20% of their lives in a work environment. That doesn’t sound too terribly bad, until you do the math and figure out it’s close to 100,000 hours (40 hrs/wk, 52 wks/yr, for 45 years or so). That is a LOT of time staring at gray/beige (greige?) cubicle walls. As companies financially expand or contract, so follows the need for physical office space. People get moved around, and what was once a suitable acoustical solution may no longer be the case. Welcome to Cubicle-ville. Population: billions. Many companies choose to lease their office space, and the lease dictates what physical changes can (and can’t) be made to the…

Hidden Benefits of Training

Good employees are hard to find. In modest or prosperous economic times, they’re even harder to keep. Companies focus on customer loyalty because it has a direct impact on a company’s revenue. What many don’t recognize is that focusing inward on employee loyalty can also have a significant effect on the bottom line. Happy workers are productive workers Even though it sounds a little dystopian (see “Brave New World” by Aldous Huxley), it’s true. Everyone likes to be recognized for their contributions. Showing appreciation for anyone’s efforts – be it an employee, an outside agency, or your favorite barista – increases your emotional bank account with that person. They’ll go…

When is Audio “Good Enough”?

With the advent of smartphones and ever-increasing options for videoconferencing, our expectations for audio and video are decreasing. Pixelated video streams and echoey audio have become de riguer. The cost entry points for many of these services, if not outright free, are so low that anyone can afford to use them. The lines between B2C and B2B expectations are beginning to blur too, as BYOD becomes more prevalent in the workplace and many consumer-centric streaming services seek to penetrate new business markets. Even without taking any of those market conditions into consideration, audio will always be constrained by the output capabilities of the speakers they drive and the acoustic conditions…

Don’t Forget About Your Hold Music

It’s no secret that sight is our dominant sense. It dictates or influences nearly all of our daily decisions – from what to wear, to the color of your favorite coffee mug, to whether the cover of a book looks interesting. So it makes sense that businesses focus a great deal on the visual attributes of their brand – logos, product designs, even uniforms. All of this contributes to the customer’s perception of a given company, and whether a person wants to conduct business with them. One thing many companies overlook is how they are perceived over the phone, and how their customer’s overall experience during that call, including their…

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